SALES POLICY
Effective Date: February 11, 2025

Welcome to LuxeDiamondTouch, where elegance meets craftsmanship. We are committed to providing you with a seamless shopping experience and ensuring transparency in all our sales transactions. Please review our Sales Policy carefully before making a purchase. By shopping on our website, you agree to the terms outlined in this policy.

1. GENERAL INFORMATION

2. ORDERING PROCESS

  • Customers can place orders through our official website: luxediamondtouch.com.

  • All orders are subject to availability and acceptance. We reserve the right to cancel any order due to unforeseen circumstances.

  • Upon successful order placement, customers will receive an order confirmation email containing details of the purchase.

  • Prices are listed in GBP (£) and include applicable taxes where required.

3. PAYMENT METHODS

  • We accept the following payment methods:

    • Visa, MasterCard, American Express

    • PayPal

    • Apple Pay & Google Pay

    • Bank Transfer (for high-value purchases)

  • All transactions are securely processed, and LuxeDiamondTouch does not store customer payment details.

4. SHIPPING & DELIVERY

  • We offer worldwide shipping through trusted courier partners.

  • Estimated delivery times:

    • UK: 3-5 business days

    • Europe: 5-7 business days

    • USA & Canada: 7-10 business days

    • Rest of the world: 10-15 business days

  • Customers will receive tracking details once their order has been dispatched.

  • Shipping fees vary based on destination and will be displayed at checkout. Free shipping is available on orders over £200.

5. RETURN & REFUND POLICY

  • We offer a 14-day return policy for unworn, undamaged items in their original packaging.

  • To initiate a return, customers must contact us at info@luxediamondtouch.com within 14 days of delivery.

  • Refunds will be processed within 7-10 business days after receiving the returned item. Shipping fees are non-refundable.

  • Customized and engraved jewelry pieces are non-returnable.

6. WARRANTY & REPAIRS

  • Our jewelry is backed by a one-year warranty covering manufacturing defects.

  • The warranty does not cover normal wear and tear, accidental damage, or misuse.

  • Repairs outside the warranty period may incur additional costs. Customers can contact our support team for repair quotes.

7. CUSTOMER SUPPORT

  • For any inquiries, you can reach us via:

    • Email: info@luxediamondtouch.com

    • Phone: 612-872-6453 (Monday-Friday, 9 AM – 6 PM GMT)

    • Live Chat available on our website during business hours.

8. MODIFICATIONS TO THIS POLICY

  • LuxeDiamondTouch reserves the right to modify or update this Sales Policy at any time without prior notice. Changes will be reflected on this page with an updated effective date.