Refund and Return Policy for Luxediamondtouch

Refund and Return for Luxediamondtouch is effective as of October 29, 2024.

At Luxediamondtouch, your satisfaction is our priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we have established a clear refund and return policy.

1. Return Eligibility

You may return items within 30 days of receiving your order, provided that:

  • The item is in its original condition, unused, and with all tags and packaging intact.
  • You initiate the return request within 30 days of the delivery date.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@luxediamondtouch.com or call us at 612-872-6453 to request a return authorization.

  2. Provide Information: Include your order number and the reason for the return in your message.

  3. Return Shipping: Once your return is authorized, we will provide you with instructions on how to return the item. You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s processing time.

4. Exceptions

  • Final Sale Items: Certain items, such as clearance or custom-made products, are non-returnable and will be clearly marked on the product page.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@luxediamondtouch.com. We will arrange for a replacement or refund at no additional cost to you.

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the return process above, and once we receive your returned item, you can place a new order for the desired item.

6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us:

Luxediamondtouch
45 Baker Street, London, NW1 6XE,United Kingdom
Phone: 612-872-6453
Email: info@luxediamondtouch.com
Website: luxediamondtouch.com